The Apartment Finder team enjoyed the presentation by Bruce Kimbrell, Program Facilitator for the Disney Institute at the NAA Conference & Exposition in New Orleans last week. Bruce talked about the quality service that Disney strives to deliver every day — Guestology. Marcia B was asked to speak on Finder Service and she said: “At Finder we work hard to not only deliver excellent customer service, but we want to exceed our customer’s expectations any time we can. We want our customers to have an AMAZING experience with us as we work with them on their marketing game plan to deliver leads.”
So many of the things Bruce touched on are service standards that the Orange Team works towards! The AF Team walked out of the session feeling like we are on the right track at Finder as we are passionate in getting to know and understand our customer!
Carol Andrews, Mally Cook, Krista Castillo, Bruce Kimbrell, Marcia Bollinger, Kathy Dahl, Gina Schuler and Mike Follis